All return requests have to be initiated by the buyer within five (5) days of receipt of the product. No return requests will be entertained post that and the payment will be remitted to the seller.
- Any item returned showing signs of wear or tear, altered, resized (by anyone/entity other than the Company) or damaged in any other manner shall not be accepted for return.
- Cost of return will be borne by the seller in case damaged or wrong product was shipped.
If seller is using website’s shipping partner to ship orders,
he would have to bear the return freight cost over and above the shipment cost
and website’s Selling fee.
There are certain scenarios where it is difficult for us
to support returns:
- Return request is made outside the specified time frame of
five days from the day of delivery
- Product is damaged because of use or Product is not in the same condition as you received it
- Specific categories like innerwear, lingerie, socks and clothing freebies
- Any consumable item which has been used or installed
- Anything missing from the package you've received including price tags, labels, original packing, freebies and accessories
- Made-to-order / custom jewellery
- Fragile items, hygiene related items
Please notify us of receipt of a Damaged / Defective product within maximum 24 hours of delivery.
We will process the refund after receipt of the product to the seller. Refund will be processed based on the mode of payment of the order
- Orders paid by credit/ debit card will be refunded by credit back to the credit/ debit card within seven business days and the refund will reflect in the next statement.
- Orders paid by net banking accounts will be credited back to bank account.
- For all other modes of payment, we will send a refund cheque. The cheque will be made in favour of the name as in the "billing name" provided at the time of placing the order.
If Shipment is refused/Not accepted by the customer , Shipping Cost will be deducted from the total amount.